Frequently Asked Questions

Q: I did not receive my TAC after inputting my number at the payment page.
A: The TAC delivery may be affected by the mobile network status. Please ensure that your phone is with the network coverage area and that your call plan is currently active.

Q: There is an error in the site after I inputted the TAC and I did not get my Steam Wallet Code.
A: Please check your credit balance for any deduction for the purchase. If there has been a deduction, please check your email as the code delivery may be affected by network connection quality. If this does not resolve that problem, please contact our support team at support@wallet-codes.com.

Q: My Steam Wallet Code is not recognized by Steam when I input the wallet code to top up my Steam Wallet account.
A: There may be a short delay between the delivery of the code and it being recognized by the Steam servers as we are getting the Steam Wallet Codes directly from Valve affiliated merchants.