Frequently Asked Questions

Q: What should I do if I did not receive the TAC after inputting my number on the payment page?
A: The TAC delivery may be affected by your mobile network status. Please ensure that your phone is within the network coverage area and that your call plan is currently active.

Q: What should I do if there is an error on the site after I inputted the TAC and I did not get my Steam Wallet Code?
A: Please check your credit balance for any deduction of the purchase. If there has been a deduction, please check your email as the code delivery may be affected by network connection quality. If this does not resolve the issue, please contact our support team at support@wallet-codes.com.

Q: Why is my Steam Wallet Code not recognized by Steam when I input the wallet code to top up my Steam Wallet account?
A: There may be a short delay between the delivery of the code and it being recognized by the Steam servers as we are getting the Steam Wallet Code directly from Valve’s affiliated merchants.